Terms of service

Effective Date: March 2026
Last Updated: March 2026

These Terms of Service ("Terms") govern your use of the RadonTest.ca™ website and purchase of our guided radon testing service. By placing an order or using our services, you agree to be bound by these Terms.

1. About Our Service

RadonTest.ca™ provides a guided radon testing service. We ship you a certified long-term radon test kit, guide you through the minimum 91-day testing period with reminders and support, coordinate the return of your kit to Lex Scientific Inc., and deliver your results with Health Canada context.

RadonTest.ca™ is not a radon measurement or mitigation company. We do not perform on-site radon assessments, inspections, or mitigation services. Laboratory analysis is performed by Lex Scientific Inc., a C-NRPP and ISO 17025 certified laboratory in Guelph, Ontario. Our service facilitates the use of a lab-analyzed test kit and provides general informational context based on the laboratory result and the Health Canada guideline.

2. Eligibility

You must be at least 18 years of age to place an order.
Our service is available to Canadian residents with a valid shipping address in all provinces and territories.

3. Orders and Payment

All prices are listed in Canadian dollars (CAD) and are subject to applicable taxes (GST/HST/PST) based on your province.
Payment is processed securely through Shopify Payments at the time of order.
An order confirmation will be sent to your email address upon successful payment.
Your order is an offer to purchase our service. A binding agreement is formed once we accept your order and send a confirmation email. You may review and correct checkout errors before completing your purchase.

4. The Testing Process

By placing an order, you agree to:

Place the test kit in the lowest lived-in level of your home according to the included placement guide.
Leave the kit undisturbed for the full testing period (minimum 91 days).
Return the kit using the prepaid return label provided, within the timeframe communicated to you.

"Undisturbed" means the detector remains in its original placement location and is not moved, covered, or tampered with during the testing period.

4a. Lab Registration Consent

By placing an order, you authorize RadonTest.ca™ to register your test kit with our certified laboratory partner on your behalf. This registration is necessary to process your test and deliver your results. The information shared with the laboratory includes your name, shipping address, detector barcode number, floor tested, and test start and end dates. The laboratory uses this information solely for the purpose of analyzing your test kit and delivering your results. For full details on how your information is shared, see our Privacy Policy.

During registration, you will also provide home characteristic information (home type, approximate year built, foundation type, test purpose, and mitigation status). This information is retained by RadonTest.ca and is not shared with the laboratory. It is used to provide context in your results report and, with your explicit consent, may be used in anonymized aggregate form for radon research purposes. See our Privacy Policy for full details.

We will send you email reminders throughout the testing period. These reminder emails are part of the service you purchased and are not marketing communications.

If you do not return your kit within 12 months (365 days) of the start date, your test will be considered expired and no results will be delivered. No refund will be issued for expired tests.

5. Results Delivery

All radon test kits are analyzed by Lex Scientific Inc., an independent, accredited third-party laboratory. RadonTest.ca™ does not perform laboratory analysis. The Certificate of Analysis is issued by the laboratory and lists RadonTest.ca™ as the submitting service provider. Your name and property address appear on the certificate as the test contact and location.

Your radon test results will be delivered to you by email once the laboratory has completed its analysis. Results include:

Your measured radon concentration in Becquerels per cubic metre (Bq/m³)
A comparison to the Health Canada guideline of 200 Bq/m³
General informational context and public next-step resources based on your result level

6. Important Disclaimers

Please read this section carefully.

RadonTest.ca™ does not provide medical advice, diagnosis, or treatment. Our results are informational only.
RadonTest.ca™ does not guarantee the accuracy of any individual test result. Radon levels fluctuate naturally and a single test provides a snapshot of average conditions during the testing period.
RadonTest.ca™ does not make any claims about the health status of your home. We report your measured radon level relative to the Health Canada guideline — nothing more.
A result below the Health Canada guideline of 200 Bq/m³ does not mean the absence of radon or the absence of health risk. Health Canada states that there is no level of radon below which exposure is considered risk-free.
If your result is above 200 Bq/m³, Health Canada recommends consulting a C-NRPP (Canadian National Radon Proficiency Program) certified professional for assessment and mitigation options.
Test results may be affected by factors outside our control, including but not limited to: kit placement, environmental conditions, home ventilation, and tampering.

You acknowledge that RadonTest.ca™ provides informational context only and agree not to hold RadonTest.ca™ liable for decisions made based on your test results, including decisions related to property transactions, warranty claims, health actions, or mitigation.

For additional information about service limitations and customer responsibilities, see our Disclaimer.

6a. Statutory Cancellation Rights

Nothing in these Terms limits any cancellation, refund, or remedy rights you may have under applicable consumer protection law, including Ontario's Consumer Protection Act, 2002.

7. Refund Policy

Our refund policy is as follows:

Stage	Refund
Before kit ships	Full refund
After kit ships	No refund
Kit lost in transit	Free replacement kit shipped
Test in progress	No refund
After results delivered	No refund

For full details, please see our Refund Policy.

7a. Follow-Through Guarantee

If you complete the full 91-day testing period, return your kit using the provided prepaid return label within 14 days of receiving your final return reminder email, and the laboratory is unable to produce a valid result through no fault of your own, we will either:

Ship a replacement kit at no charge for you to retest, or
Issue a full refund to your original payment method.

To be eligible:

Your kit must be returned via the provided prepaid Canada Post label.
Canada Post tracking must confirm delivery to the laboratory.
The return must occur within 14 days of the final return reminder email.
The detector must not have been damaged, tampered with, or improperly handled.

This guarantee does not apply to:

Kits not returned within 12 months of the start date.
Kits returned without using the provided return label.
Results that are successfully delivered, regardless of the measured level.
Kits lost in transit (covered under our lost-kit replacement policy).

7b. Indemnification

You agree to indemnify and hold harmless RadonTest.ca™ and 1514890 Ontario Inc. from claims arising from your misuse of the service, your failure to follow the placement instructions, or your violation of these Terms.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

Our total liability to you for any claim arising from or related to our service is limited to the amount you paid for the service.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to health outcomes, property damage, loss of use, or emotional distress.
We are not liable for delays or failures in service delivery caused by events beyond our reasonable control, including postal delays, laboratory backlogs, or force majeure events.

If any part of this limitation of liability is unenforceable under applicable law, the remaining provisions continue to apply to the maximum extent permitted.

9. Intellectual Property

All content on the RadonTest.ca™ website, including text, graphics, logos, and design, is the property of RadonTest.ca™ and is protected by Canadian intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our written permission.

10. Privacy

Your personal information is collected, used, and disclosed in accordance with our Privacy Policy, which forms part of these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or our services shall be resolved in the courts of Ontario.

12. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, contact us at:

RadonTest.ca™
Operated by 1514890 Ontario Inc.
11E-900 Greenbank Road, #510, Nepean, Ontario K2J 4P6
Phone: (613) 690-6328
Email: support@radontest.ca