Lab analysis is performed independently by a C-NRPP-listed laboratory. Results are reported against the Health Canada guideline of 200 Bq/m³. RadonTest.ca™ provides a Managed Testing Service with online registration, reminders, bilingual Canadian support and access to laboratory results. RadonTest.ca™ does not provide medical advice or health assessments.
Refund policy
Effective Date: March 2026
Last Updated: September 12, 2026
We want you to be confident in your purchase. This policy outlines when refunds are available and what to expect at each stage of the testing process.
Refund Eligibility
| Stage | Refund Available? | Details |
|---|---|---|
| Before kit ships | Full refund | Contact us at support@radontest.ca to cancel your order before it ships. You will receive a full refund to your original payment method. |
| After kit ships | No refund | Once your test kit has been shipped, we cannot offer a refund. The kit is a consumable product and cannot be resold. |
| Kit lost in transit | Free replacement | Tell us if it hasn’t reached you within 15 business days of your shipping confirmation and we’ll send a replacement free of charge. This does not depend on tracking, so it applies to both services. |
| Detector lost on the way to the laboratory | Free replacement | We’ll replace it free of charge, as long as you registered your detector, ended your test in the portal, returned it in the prepaid envelope or label we provided, and let us know within 60 days of ending your test. One free replacement per order; we ship it to the same address as the original test. |
| Test in progress | No refund | Once the test kit has been placed and the testing period has begun, no refund is available. |
| After results delivered | No refund | Once your radon test results have been delivered, the service has been fully rendered and no refund is available. |
A replacement lets you run the test again — it isn’t a cash refund, and we can’t give you back the days already spent, which is why we email you the moment the laboratory logs your detector in. If your detector was opened early, damaged or looks tampered with, contact us instead: that’s handled under the manufacturer’s warranty.
Why We Cannot Offer Refunds After Shipping
Our radon test kits are single-use, sealed laboratory instruments. Once shipped, a kit cannot be returned to inventory or resold. The cost of the service includes the test kit, outbound shipping, the prepaid return envelope or label we provide, laboratory analysis, and results delivery — the majority of these costs are incurred at the time of shipping.
Follow-Through Guarantee
We're confident our guided process works. If you complete the full 91+ day testing period and return your kit following our reminders, and we are unable to deliver your results due to a service failure on our end, we will make it right — either with a free replacement kit or a full refund. For full guarantee terms and eligibility conditions, see Section 7a of our Terms of Service.
Damaged or Defective Kits
If your test kit arrives damaged or appears defective, contact us at support@radontest.ca within 7 days of delivery. We will ship a replacement kit at no additional cost.
Airthings Corentium Home Monitor Returns
The digital radon monitor is a retail product, not part of the testing service, so a different rule applies to it. It may be returned unopened, in its original packaging, within 30 days of delivery for a full refund of the purchase price. Return postage is at your cost, and the original shipping is not refunded. Once the packaging is opened the monitor cannot be returned; if it is faulty, it is covered by the Airthings 5-year manufacturer warranty instead.
Expired Tests
If you do not return your test kit within 12 months (365 days) of the start date, the test is considered expired. Expired tests cannot be analyzed and no results will be delivered. No refund is available for expired tests.
How to Request a Refund
To request a refund (for orders where the kit has not yet shipped, or for an unopened monitor within 30 days of delivery), email us at support@radontest.ca with your order number. We will process eligible refunds within 5–10 business days to your original payment method.
If you initiate a chargeback or payment dispute for a kit that has been shipped and for which tracking confirms delivery, we reserve the right to provide evidence of delivery and service commencement to your payment provider.
This refund policy does not limit any cancellation rights you may have under Ontario's Consumer Protection Act, 2002.
Questions?
If you have questions about our refund policy or need assistance with your order, contact us at support@radontest.ca.
RadonTest.ca™
Operated by 1514890 Ontario Inc.
11E-900 Greenbank Road, #510, Nepean, Ontario K2J 4P6
Phone: (613) 690-6328